Refund policy
Return and Refund Policy
qamira — qamira.shop Last updated: October 24, 2026
At qamira, we want every order to arrive exactly as promised. If something is not right, this policy explains how our free 30-day returns, exchanges, and refunds work when you shop at qamira.shop.
Our 30-Day Return Promise
Free Returns Within 30 Days
You may return any item within 30 calendar days of delivery for a full refund. There are no restocking fees and no return shipping charges — returning an order to qamira is completely free.
Condition Requirements
An item is eligible for a free return when:
- It has not been used, worn, or washed;
- It comes back in its original packaging, with tags and all accessories included;
- You can provide your order number or another proof of purchase.
Non-Returnable Items
The following cannot be accepted for return:
- Gift cards;
- Products labeled "Final Sale" or "Clearance" at the time of purchase;
- Custom-made or personalized items;
- Products damaged after delivery through misuse.
Requesting a Return
How It Works
- Send an email to with your order number and a short note about why you are returning.
- Within 24-48 hours, our team confirms your return and emails you the return instructions together with a prepaid shipping label.
- Pack the product securely and drop it off with the carrier.
- Your refund is triggered as soon as the carrier scans your parcel — waiting for it to reach our warehouse is not necessary.
Before You Ship
Kindly wait for our confirmation before mailing anything back. Returns sent without prior approval cannot be matched to your order and may not be refunded.
Refund Details
When You Get Your Money
Approved refunds go back to the original payment method. In most cases the amount appears in your account within 3-7 business days; some banks or card issuers may need an extra day or two to post it.
No Taxes or Hidden Fees
Customers never bear sales tax, VAT, or customs duties at qamira — not on purchases and not on refunds. Any such amounts are always absorbed by us, so the refund you receive matches what you paid.
If Your Refund Is Delayed
Has it been more than 7 business days since your refund was approved? Then please:
- Review your card statement or bank account once more;
- Ask your bank or credit card company about their posting times;
- Write to if the credit still has not appeared — we will chase it down for you right away.
Exchanges, Damages, and Cancellations
Exchanges
Need a different size or color? Placing a fresh order while returning the original is the quickest route. If you would rather swap directly, just say so in your email and we will organize the exchange at no charge once your return is confirmed.
Damaged, Defective, or Incorrect Orders
If a parcel arrives broken, faulty, or with the wrong item inside, email within 7 days of delivery and include a photo. We will send a replacement or a full refund — your choice — and you usually will not be asked to send the original item back.
Cancelling an Order
You may cancel for a complete refund any time before your parcel is handed to the carrier. After dispatch, the free 30-day return process above is the way to go.
Contact Us
Any questions about returns or refunds? Write to — we are glad to assist.